Contact Us

Help & support

For issues relating to existing bookings please email us at or call us on 0333 103 8350. Calls to this line are charged at the Standard Rate. These charges apply for calls from BT landlines, costs from other networks and mobiles may vary. Telephone lines are open 0930-1730 Mon-Sun. If you call these numbers outside of opening hours you may still be charged.

Refunds & Amendments

Refunds and amendments can all be done online. Please Click HERE

All transactions on this site are transacted by Ferries Trains Planes Limited, which is a company registered in England (with company registration number 3067728).

After contacting us, if you continue to have an issue with any purchase from us, you may also use the European Commission’s Online Dispute Resolution (ODR) platform.

Live Running Information

If you want to know whether trains are running on time, or you need help replanning journeys during disruption, please call National Rail Enquiries on 03457 48 49 50.

You can also access information on disruption and live train times by clicking here.

Conditions of Travel

Your journey is governed by the National Rail Conditions of Travel. Click here for a copy.

System Status: OK